1. What is Savoyowners.net?
2. Why can’t I access
all the web pages?
3. How do I register a new
Savoy owner account?
4. How can I edit my account
information/change password?
5. What if I forget my password?
6. How often is information
updated?
7. Contact if I have a question
related to the website?
8. Why am I having trouble
logging into my Savoyowner's account?
9. Who do I contact for technical
support ?
10. Useful information
on browser settings?
1.
What is Savoyowners.net?
Savoyowners.net
is a restricted informative website created
with the purpose to provide The Savoy
unit owners with current information,
news and updates regarding The Savoy community.
If you are a unit owner, please register
with savoyowners.net. If you have already
obtained an owner’s account, please
login
using your unit number and password.
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2.
Why can’t I access all the web pages?
The
information posted on these pages is confidential
and will only be available to authorized
Savoy unit owners. You must have a valid
Unit number and a password. Please login
or register an
owner’s account now.
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3.
How do I register
a new Savoy owner account?
I.
Click on the sign
up button or new
owner’s button on the main page.
II.
Provide your unit number. While registering,
The Savoy System checks for its validity
& on successful authorization of unit
number, the system will provide a registration
form to get registered with Savoyowners.net.
III.
Fill in your personal details and select
a password. On successful submission of
registration form, the system confirms
you that you have successfully registered
with Savoy and your owner account has
been activated.
IV.
Login using your registered unit number
and selected password to have authorized
access to The Savoy’s informational
protected pages.
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4.
How can I edit my account information/change
password?
After
successful login, you can update your
personal Information and change your account
password using the account edit links,
located both at the top and bottom of
each restricted page.
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5.
What if I forget my password?
In
case you are unable to remember your password,
you can request for a new one sending an email to
communications.savoy@gmail.com
and provide your name and unit number. You will
receive an email with your newly assigned password.
You can keep this password or change it
by editing your account preferences once you are in the sight.
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6.
How often is information updated?
The
information will be updated as needed;
however, regular updates are scheduled
to occur on a monthly basis.
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7.
Who do I contact if I have a question
related to the website?
You
may contact Savoyowners.net Webmaster,
Mike Shields, Sr. Please allow
at least 24 hours to receive a response
to your questions, comments or suggestions,
or before any action can be taken to grant
your request.
8.
Who do I contact for technical support
?
All technical questions or requests should
be submitted via e-mail directly to the
Webmaster at:
MikeShieldssr@comcast.net,
The Savoy Help & Support Center. Please
allow at least 24 hours to receive a response.
Please be sure to provide a phone number
where you can be reached, as well as the
following details with your support request:
a) Owner unit number & password.
b) Operating system and browser used,
if known.
c) Any Error message received.
d) Any firewalls installed on the computer
from which you are accessing the site.
9.
Why am I having trouble logging into
my Savoyowner's account?
A: There are various scenarios. Please
read them all.
1. You have JavaScript disabled in your
browser, a browser configuration problem.
Please enable JavaScript (learn how below),
then visit http://www.savoyowners.net
again and try once more.
2. You get the error: "login failure”,
“Invalid Unit number “. You
have not provided valid authentication
credentials.” This can mean various
things: a simple typo, CAPS-lock on, incorrect
password, incorrect owner name, or account
missing from Savoy owners . The problem
may be specific to your computer or browser
- see browser
settings .
3. Try changing your password via the
link on the login page. If you just recently
did that, and have tried everything else
on this page, please contact us immediately,
providing your Owner Unit Number, and
we will send you the latest contents of
the site while we work on your account
or determine what can be done to grant
you access.
4. You just set or changed your owner
password. Sometimes it takes a while for
password changes to take effect. Please
wait a few hours. Also try the other suggestions
on this page first.
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5. You cannot log in using your preferred
browser, but can log in using another,
such as Mozilla, Firefox, Netscape 7,
or Opera. This is a browser configuration
problem, system software problem or spyware
infection. See below..
6. You cannot log
in on one machine, e.g. your home PC,
but can log in via other system This could
be due to a spyware infection on your
PC, the need to update your PC, or a browser
configuration problem.
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o Did you try using a different browser
(www.browser.com)
yet?
o Run Windows
Update (if you are using Windows)
and apply all security updates.
o If using IE 6, refer to MS
KB831167 and update it.
o Run a complete computer scan with Summate
AntiVirus (of course after updating
your virus definitions).
o Use Spybot S&D to scan your computer
for malware and clean it (of course using
the most recent spyware database).
o If you are using a software firewall,
such as ZoneAlarm,
SygatePF, tinyPF, or the Windows XP firewall,
try whether temporarily disabling this
lets you log in.
o Refer to the browser
configuration section below for additional
very important steps.
B.
Login screen has expired, please try again?
if it occurs once:
Cause 1 : Browser left
open too long before entering Owner Unit
Number and password on the login screen.
(Login page expires after 3 minutes.)
Solution: owner should
retype Unit Number & password on re-displayed
login screen, press "submit".
If it occurs more than once (i.e., immediately
reoccurs)
Please check your browser
settings.
Cause 2: "cookies"
are turned off in browser
Solution: Check cookies
status on your system http://www.savoyowners.net/cookiechk.php
it will check whether your system accepts
cookies or not If your browser have cookie
disabled it will guide you how to enable
cookies else it will take you to savoyowners
home page, it means your cookies are enabled
.
For technical support
on cookies please contact Savoyowners
Help & Support Center
c ) Too many invalid
attempts.
Cause #0: You have entered an
invalid password too many times for the
Savoyowners owner unit number that you
are using.
Solution: Contact Savoyowners
Help & Support Center
Cause #1: You have entered an
incorrect Savoyowner owner unit number
or password,
Solution: 1. Make sure
Savoyowner owner unit number in all lowercase
letters and the password in exact same
upper/lowercase combination as when you
changed/activated it.
2. please reset your password at http://savoyowners.net/forgotpass.php.
3. If you are uncertain of your Owner
Unit Number, to verify Contact Savoyowners
Help & Support Center
cause #2: Your browser
or your PC has an "autocomplete setting"
that saves your passwords, and is sending
the wrong ownername or PW.
Solution: In Internet
Explorer, reset options. See Internet
Explorer settings- autocomplete.
D. Security failure.
Data decryption error.
Cause 1: Old version of Netscape
browser software on owner's computer.
Solution: Get an up-to-date
version of browser software.
we recommend using firefox ::
windows user can get firefox from here
www.mozilla.org/download.html
mac user can get firefox from here www.mozilla.com/firefox/all.html
Cause 2 : System is temporarily
unavailable
Solution: Try again in
five minutes, or Contact Savoyowners Help
& Support Center
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E: System error detected during authentication
Cause 1: System is temporarily
unavailable
Solution: Try again in
five minutes, or Contact Savoyowners Help
& Support Center
10
Useful information on browser settings
Setting 1 : To
check your Browser Settings are enabled
to accept cookies
Solution: Check
cookies status on your system
http://www.savoyowners.net/cookiechk.php
it will check whether your system accepts
cookies or not If your browser have cookie
disabled disabled it will guide you how
to enable cookies else it will take you
to savoyowners home page if you cookie
enabled settings .
To get technical
support contact Savoyowners Help
& Support Center.
Setting
2: Autocomplete
settings
cause 1: Internet Explorer
has options set to auto complete forms
and passwords. I.E. is sending the wrong
ownername and PW.
Solution for Internet Explorer,
reset options using the Tools menu
To remove the auto complete setting Start
at the Tools menu, and then select Internet
Options • In Internet Options,
Go to the Content tab,
Click the "AutoComplete"
button. Remove the checks from "owner
names and Passwords".
Click the "Clear Passwords"
button. Click OK.
Netscape and aol users : Please contact
Help & Support Center
Get an up-to-date version
of browser software. we recommend using
firefox
Windows user can get firefox
from here www.mozilla.org/download.html
Mac user can get firefox from here www.mozilla.com/firefox/all.html
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